Experience
strategy

We put customer/user experience at the centre of your business. With deep expertise in experience strategy and design, data and analytics and platform consulting we help you drive better digital outcomes across your organisation including the customer end-to-end lifecycle, sales and all related internal and external services.

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Methods used:

• Stakeholder workshops

• Co‐Creation workshops

• Value proposition

• Think‐aloud testing

 

Outputs created:

• Experience roadmap

• Touchpoint maps

• Importance/difficulty matrix

• Measurement criteria